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How Can We Help You?

Answers to common questions about ordering, artwork, shipping, and billing.

Ordering Artwork Shipping Account Billing Guarantees Guides

New to Save Your Ink? Get a complete walkthrough of how ordering works — from selecting a product to receiving your custom items. View the Ordering Process Overview →

General Ordering 15 articles

Can I cancel or change my order? Can I order less than the minimum quantity online? Can I order odd quantities of products? Can I see a physical sample and what is your policy? Do you offer rush service? How can I place a re-order? How do I find my product? How do I navigate the site? How do I use a coupon? What are setup charges? What if I am having trouble with your website or find an error? What if I am not sure about the product color? What if I want a larger quantity than those listed on the site? What if I don't see the product online that I am looking for? Will you beat a competitor's price?

Artwork 11 articles

Can you produce my QR code on the product? Do you keep my art on file? What are the art requirements for logo submissions? What fonts are available? What if I am not sure which imprint color to choose? What is a PMS Color Match? What is a virtual art proof? What is full color process and spot color printing? Where do I send my artwork? Will I see a proof before my order goes into production? Can I use Canva for promotional product designs?

Shipping & Delivery 11 articles

Can I ship on my own shipping account? Can I split my order and ship to multiple locations? Do you ship to APO addresses? Has my order shipped? How do I track my order? What if my order never arrived? What if an item is missing from my shipment? What shipping options are available? When will my backorder arrive? Production lead times What is the return policy?

International Shipping 1 article

Do you ship to my country?

Account & Customer Service 8 articles

How do I contact you? How do I handle a problem with my order? How do I create an account? How do I edit my account information? How much is my shipping? I forgot my password What is the return policy? I received the wrong product

Pricing & Billing 7 articles

Is my credit card information secure? I have a question on my charges I need a copy of my receipt/invoice What are my payment choices? When will my credit appear on my account? When will my credit card be charged? Will you beat a competitor's price?

Guarantees 2 articles

Low Price Guarantee Satisfaction Guarantee

Policies 2 articles

Buying & Marketing Guides

Buying Guide

Custom Can Coolers

Church Theme

Church Promotional Pens

Buying Guide

Custom Banners

Buying Guide

Health & Medical Promotional Products

Buying Guide

Custom School Spirit

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